Posted On March 9, 2024 Consumer Privacy & Data Breaches
Change Healthcare recently reported to the Securities and Exchange Commission that it was the victim of a data breach. This breach led to a significant disruption in pharmacy operations, affecting major pharmacies including CVS. Change Healthcare disconnected their systems and launched an investigation resulting in various major pharmacies being unable to carry out prescription fulfillment.
If you recently experienced issues filling your prescriptions at CVS or any other pharmacy that was affected by the Change Healthcare data breach, it is important to learn your legal rights. Pharmacies, healthcare providers, and their technological partners bear the responsibility of ensuring the seamless availability of medications to patients. Although Change Healthcare is not to be blamed for the cyberattack, preventative measures could have been taken to prevent the outage. Contact our pharmacy outage lawyers to help you understand your rights.
On February 21, 2024, Change Healthcare detected unauthorized access in its network. In a move to safeguard the sensitive data they possessed, the company disconnected its systems. Change Healthcare was unable to specify how long their systems would be down resulting in an outage that affected prescription processing at CVS and other major pharmacies. The data breach did not affect the availability of medications but instead, it affected the insurance approval process and reimbursement to healthcare providers and pharmacies.
Based in Nashville, Tennessee, Change Healthcare operates as a healthcare technology firm. It functions as a branch of Optum, 
itself a part of the UnitedHealth Group Incorporated. With its global headquarters in Minnetonka, Minnesota, UnitedHealth Group is recognized as the eleventh largest company worldwide by revenue, excelling in the international insurance sector.
Patients who experienced delays in filling their prescriptions due to the pharmacy outage have grounds to pursue legal action against multiple entities, including Change Healthcare, its parent company UnitedHealth Group, and potentially the pharmacies and insurance companies involved. If you or a loved one suffered as a result of the lack of timely access to your prescribed medications, contact an attorney to learn your legal options.
